Your Questions Answered

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Your Questions Answered

What are your showroom opening hours?

Our showrooms are open Monday - Friday 9.00am - 5.00pm, Saturday 9.00am - 4.00pm Sunday – Closed. Please note that the trade counter opens at 8.30am

Once tiles are fixed how long should I wait before grouting?

At least 24 hours is required between fixing and grouting. If fixing larger formats allow extra time for the adhesive behind the tile to dry out thoroughly. If tiling over existing tiles a minimum of 3 days is recommended.

Can I Tile Outside?

Yes, we stock a large range of exterior tiles. It is essential to fix the tiles correctly to avoid any damage caused by ingress of moisture.

Can I tile onto a wooden floor?

Yes, as long as the floor is in good condition. Some floors may need additional preparation and in all cases a flexible adhesive and grout must be used. Please refer to our guidelines, a copy is available on request.

Can I tile over vinyl or existing floor tiles?

Yes, but make sure the surface you are fixing onto is clean, firmly secure and the correct primer, adhesives and grouts are used.

Are floor tiles cold?

Contrary to belief, floor tiles are in fact an excellent form of insulation. For your added comfort we also stock an easy to fix under floor heating system.

Can I use floor tiles on the wall?

Yes, floor tiles are widely used for tiling onto walls. Our sales team will happily advise you on the correct fixing procedure and materials required. Please note-Wall tiles are not suitable for floor tiling.

Where can I view your entire range?

We have 3 large inspirational showrooms. Our branch in Leicester (Thurmaston), the other at Burton-on-Trent. Each showroom exhibits an extensive variety of displays and settings.

Do you deliver?

We provide a free delivery service throughout the Midlands (conditions apply). Deliveries arranged outside this area are made by carrier and charged at normal rates depending on postal code and weight.

Are your tiles in stock?

Yes, the majority of our tiles are in stock. We have vast quantities of tiles stored at our Leicester warehouses ready to take away. Should you wish to order a range of tiles not currently available our sales team will let you know the expected delivery date and keep you informed if there are any unexpected delays.

Can I have a sample?

Tile samples are available from our showrooms. We would like you to be confident with your purchase, therefore there is no limit to the amount of tiles you can try. All that we ask is that you pay for the samples and we will fully refund them when brought back within 28 days.

Do you have a brochure?

We import an extensive range of tiles from the most select factories in Italy, Spain and Portugal. It would be almost impossible to compile a brochure of our entire range showing all the different textures, colours and formats available.

Once fixed, how do I maintain my tiles?

With proper care, correctly installed, good quality ceramic tiles should give many years of trouble free service. Tiles are easily maintained by wiping or mopping over with warm water to which a neutral detergent such as ‘Lithofin Easy Care’ has been added. A mat adjacent to external doors will help to keep your floor

There is a cement residue left on the tiles after grouting, is there anything I can do?

Washing over your tiles a few times with clean water should help to remove this, however we stock a full range of cleaning and maintenance products including a cement residue remover that will leave your tiles looking as they should.

How many tiles will I need?

Measure the area you need to be tiled. If you are considering having a decorative border it is helpful to have a linear measurement for this, also look at each area to be tiled and decide if you need any individual decors. With this information our sales team will be happy to help you calculate how many tiles are needed to complete your project. It is advisable to allow an extra 5%-10% for cutting and wastage and any extras can be stored for future alterations.

How do I choose the right tile for my project?

Our showrooms offer a large range of displays and settings making it easy for you to reach a decision. Certain factors need to be taken into consideration when choosing tiles, therefore our sales team is always on hand to offer assistance and to give advice on selecting the right tile for your project.

What is the difference between a ‘Ceramic’ and ‘Porcelain’ tile?

‘Ceramic’ tiles or non- porcelain tiles- these are generally made from red or white clay fired in a kiln and the surface covered with a durable glaze. Ceramic tiles are given a rating for their durability.